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Privacy Policy
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Effective Date: [March 1, 2026]

At Ordfuel, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your data.

By using our platform, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To provide you with the best possible service, we collect the following types of information:

Personal Information

  • Name: Required for account registration and to address inquiries.

  • Email Address: Used for communication, account notifications, and marketing purposes (if opted-in).

  • Phone Number: Used for customer support, verification, and communication.

  • Restaurant Name: Required for setting up your restaurant account on Ordfuel.

Usage Data

We may collect information on how our platform is accessed and used. This includes:

  • IP Address

  • Browser Type and Version

  • Pages visited and time spent on each page

  • Device Information

This data helps us improve our platform and provide better user experience.

Cookies

Ordfuel uses cookies to enhance your experience and to collect anonymous data. Cookies are small files stored on your device that help us understand your preferences. You can control your cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Account Management: To create and manage your Ordfuel account, including processing orders and delivering services.

  • Communication: To send important notifications, updates, and promotional offers (if you have opted in).

  • Improve Our Services: To analyze user behavior and make improvements to our platform.

  • Personalization: To tailor our content and marketing efforts based on your preferences and usage.

  • Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We do not share your personal information with third parties except in the following cases:

  • Service Providers: We may share your data with trusted third-party companies that assist us in operating our platform, such as payment processors, analytics services, or marketing tools. These providers are only allowed to use your data to perform services on our behalf and are obligated to keep it confidential.

  • Business Transfers: In the event of a merger, acquisition, or sale of Ordfuel, your personal information may be transferred to the new owner.

  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security

We take the security of your data seriously and employ a variety of industry-standard security measures to protect it. This includes encryption, firewalls, and secure access protocols. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

As a user, you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Update: Request corrections to your personal information if it is inaccurate or outdated.

  • Delete: Request the deletion of your personal information, subject to certain conditions.

  • Opt-out of Marketing: You can opt-out of receiving marketing emails at any time by clicking the “unsubscribe” link at the bottom of our emails or by contacting us directly.

If you would like to exercise any of these rights, please contact us at support@ordfuel.com.

6. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When we no longer need your data, we will securely delete or anonymize it.

7. Third-Party Links

Our platform may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Ordfuel does not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take the necessary steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted on this page, and we will update the “Effective Date” at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Ordfuel Support Team
Email: support@ordfuel.com
Phone: 305-527-0101

40% of our Customers are Referrals...

Best bang for the buck in the industry their service is exceptional and the people that work for the company...

Best bang for the buck in the industry their service is exceptional and the people that work for the company that I have had the pleasure of dealing with have been top notch. The technology is super easy to use and integrates well with my current POS. the only thing that disappoints me about sauce is that there is only one like it. If there was another sauce or a competitor, I believe they would have to work even harder, if that's even possible

Shannon P.

I like Sauce because it's the only platform that's really doing what we need for our website, ensuring that every...

I like Sauce because it's the only platform that's really doing what we need for our website, ensuring that every order gets delivered even before the time. It handles the orders online from our website, collects customer information, and does email marketing with AI, bringing a lot of customers back. The initial setup was super easy. They don't have ticket numbers for when we open a ticket, and they said they're gonna work on it. Also, I'd like more options to improve, like having an easy option to reply to customers when they leave reviews on the website back end, similar to what Uber does.

Zachary H.

1) ease of use 2) paid every other day vs weekly 3) avoid 3rd party charges for both customer and...

1) ease of use 2) paid every other day vs weekly 3) avoid 3rd party charges for both customer and business owner 4) great customer service! 5) they create you a website 6) they set up to transfer incoming phone calls you can’t answer to your order sight so you don’t lose an order. 1) would like the availability to increase prep time

club s.

Ordfuel Online Ordering Demo

The demo aims to bring a clear understanding of the product and its usage. During the call, one of our experts will walk you through the product and answer any questions you may have.

Call Now: 305-527-0101